What is your return policy?

  • Posted by admin
  • On November 1, 2019

If there are any issues with your order please contact us within 7 days after receipt.  Cansew reserves the right to refuse returns after 30 days.  Any product accepted for return will be subject to a restocking fee.  All returns are subject to inspection. Product must be unopened, unused, and undamaged in order to be eligible.  A Return Authorization (RA) number must be obtained from Cansew prior to returning any product.  Returned goods without an RA number will be refused. Transport costs associated with the return of goods are the responsibility of the customer, except in cases of shipping errors.

Returns must be sent prepaid, and be sure to get a tracking number from you carrier.

If the items returned bring the total order value below the required threshold for any quantity pricing received on the original invoice the customer will be charged the difference between the unit price on the invoice and list price.

There are no returns or exchanges on special order items, scissors or on cut items (i.e. backings).